FAQ
The questions riders ask us most. Not here? Email [email protected] or use the contact form.
Orders & shipping
How fast do orders ship?
Orders leave our dock within 1–2 business days (Monday to Friday, excluding US holidays). You get a tracking link by email as soon as the label is scanned.
How much is shipping?
Standard shipping is free on orders of $75 or more. Under $75, it is a flat $6.95. Expedited (2–3 business days after dispatch) is $14.95. The Trailhound dog trailer ships ground only.
Do you ship outside the US?
Not yet. We ship to all 50 states, Washington DC and APO/FPO/DPO military addresses.
Can I change or cancel my order?
Email [email protected] as soon as possible. If the order has not been packed yet, we can change or cancel it. Once it has shipped, use our normal return process.
Fit & products
How do I know a pannier fits my rack?
Check your rack rail diameter (most are 8–12 mm) and that you have a side rail for the lower clip. Every product page has a Fit & Compatibility tab with the exact ranges. Still unsure? Email us your rack model.
What do IPX4, IPX5 and IPX6 mean?
They describe water resistance. IPX4 handles splashes and steady rain, IPX5 handles sustained water jets, IPX6 handles powerful jets and all-day storms. Ratings assume the rolltop or zip is fully closed.
Which dog carrier is right for my dog?
Go by weight. Up to 15 lb: Copilot front basket. Up to 22 lb: Tailgunner rear rack carrier. Up to 66 lb: Trailhound trailer. Always clip the tether to a harness, never a collar.
Will a wall mount work on drywall?
Only if you screw into a wood stud behind the drywall. Drywall anchors alone will not hold a bike safely. Masonry anchors are included for brick and concrete.
Returns & warranty
What is your return window?
You have 45 days from the delivery date. Test-fitting on your bike is fine; we just ask that items come back clean, undamaged and with all parts. See the full Refund & return policy.
Who pays for return shipping?
If we made a mistake or the item is defective, we cover it. For change-of-mind returns, you can use our prepaid label ($7.95 deducted from the refund) or ship it back yourself.
Is there a warranty?
Yes. We cover defects in materials and workmanship for 1 year from delivery. Normal wear, crash damage and overloading past the rated limit are not covered.
Payment & privacy
How do I pay?
Payment is handled on a secure, hosted step by our payment partner after you enter your shipping details. We never see or store your full card number.
Do you charge sales tax?
Sales tax is calculated at the payment step based on your shipping address and state rules.
What do you do with my data?
We use it to fulfill your order and answer your questions. We do not sell personal information. Details are in our Privacy policy.
Policies: Shipping · Refund & returns · Privacy · Terms