Last updated: November 5, 2026
Where we ship
We ship to addresses in all 50 US states, Washington DC, and APO/FPO/DPO military addresses. We do not currently ship to other countries or to US territories outside the military postal system.
Processing time
Orders placed by 1pm Eastern on a business day usually leave our dock the same or next business day. All orders ship within 2 business days unless we email you about a delay. Business days are Monday to Friday, excluding US federal holidays.
Rates and speeds
- Standard: free on orders with a merchandise subtotal of $75 or more; $6.95 flat on orders under $75. Typical transit is 3–7 business days after dispatch.
- Expedited: $14.95. Typical transit is 2–3 business days after dispatch. Not available for the Trailhound Dog Bike Trailer (CS-DG-880), which ships ground only because of its box size.
- Alaska, Hawaii and military addresses: same rates; please allow 5–10 extra business days.
Transit times are carrier estimates, not guarantees. Weather and carrier volume can add days.
Tracking
You will get a shipping confirmation email with a tracking link as soon as your label is scanned. If an order ships in more than one box, you will get a tracking link for each.
Address accuracy
Please double-check your address at checkout. If a package comes back to us because of an incomplete or incorrect address, we will contact you and reship once (the reshipping cost may be charged at our standard rate) or issue a refund for the merchandise.
Lost, late or damaged packages
If tracking shows delivered but you cannot find the package, check with neighbors and building staff, then email us within 7 days. If your order arrives damaged, email photos of the box and item within 7 days of delivery and we will send a replacement or refund at no cost to you. For packages that stop moving in transit for more than 7 business days, we will open a claim with the carrier and make it right.
Questions
Email [email protected].