Last updated: November 5, 2026
These terms are an agreement between you and Crankside Supply. By using cranksidesupply.com or placing an order, you agree to them. If you do not agree, please do not use the site.
1. Who can buy
You must be at least 18 years old, or have a parent or guardian's permission, and have a US shipping address to place an order.
2. Products and descriptions
We work to describe products accurately, including specs, capacities and fit ranges. Photos illustrate the type of product and its use and may not show the exact item, color or packaging. If a product is not as described, your remedy is to return it under our Refund & return policy.
3. Prices and errors
Prices are in US dollars and may change without notice. Compare-at prices show what we previously charged or the regular price of the item. If we discover a pricing or listing error after you order, we will contact you and you may confirm at the correct price or cancel for a full refund.
4. Orders
Your order is an offer to buy. We accept it when we ship the item. We may refuse or cancel an order (for example, suspected fraud, stock problems or errors), and if we do after you have paid, we will refund you in full.
5. Payment
Payments are processed by a third-party payment provider on its secure page. By paying, you also agree to that provider's terms. Sales tax is added where required.
6. Shipping and risk of loss
Shipping is covered by our Shipping policy. Title and risk of loss pass to you when the carrier delivers the order to your address.
7. Returns and warranty
Returns and our 1-year limited warranty against defects in materials and workmanship are covered by our Refund & return policy. Except for that limited warranty and any warranty that cannot be excluded by law, products are provided "as is" without other warranties, express or implied.
8. Ride safe
Bike accessories change how a bike handles. Follow the instructions included with each product, never exceed rated weight limits, check straps, hooks and fasteners before every ride, and keep loads clear of wheels, brakes and your feet. Pets must ride in a carrier rated for their weight, clipped to a harness, and never be left unattended in a carrier. Wall mounts must be installed into studs or solid masonry. Wear a helmet and follow local traffic laws.
9. Limitation of liability
To the fullest extent allowed by law, Crankside Supply will not be liable for indirect, incidental, special or consequential damages arising from your use of the site or products, and our total liability for any claim will not exceed the amount you paid for the product involved. Some states do not allow these limits, so they may not apply to you.
10. Site content
Text, graphics, logos and the site design belong to Crankside Supply or its licensors. Product photos are used under the Unsplash license. You may not copy or reuse site content for commercial purposes without permission.
11. Governing law and disputes
These terms are governed by the laws of the state in which we are organized, without regard to conflict-of-law rules. Before filing any claim, please email us so we can try to resolve it informally within 30 days.
12. Changes
We may update these terms. The version posted when you place an order applies to that order.