Last updated: November 5, 2026
This policy explains how Crankside Supply ("we", "us"), handles personal information when you visit cranksidesupply.com or buy from us.
What we collect
- Information you give us: your name, email, phone (optional), shipping address and order details at checkout; anything you send through our contact form or by email.
- Payment information: handled directly by our third-party payment processor on its own secure page. We receive confirmation of payment and limited details such as card type and last four digits, never your full card number.
- Automatic information: device and browser type, pages viewed, referring site, approximate location derived from IP address, and similar technical data collected through cookies, pixels and server logs.
Your bag lives in your browser
The items in your bag are saved in your own browser's local storage under the key "crankside:bag" so they are still there when you come back. That data stays on your device until you check out, remove the items or clear your browser storage. We do not receive it until you start checkout.
How we use it
- To process, ship and support your order, including returns and warranty claims.
- To answer your questions and send transactional emails (order confirmations, shipping updates).
- To send marketing email if you opt in. Every marketing email has an unsubscribe link.
- To measure and improve the site and our advertising, and to prevent fraud.
Advertising and analytics
We may use services such as Google Ads and Google Analytics, which set cookies or similar technologies to measure visits and ad conversions and to show you our ads on other sites. You can opt out of personalized Google ads at adssettings.google.com, use the Google Analytics opt-out browser add-on, or block cookies in your browser settings. We honor Global Privacy Control signals where required by law.
Who we share it with
We share personal information only with service providers that help us run the store: payment processing, shipping carriers, email delivery, hosting, analytics and advertising. They may use it only to provide services to us. We may also disclose information when required by law or to protect our rights. We do not sell your personal information for money.
Your choices and rights
Depending on where you live (for example California, Colorado, Connecticut, Virginia and other states with consumer privacy laws), you may have the right to know what personal information we hold about you, to correct or delete it, to opt out of "sharing" for cross-context behavioral advertising or targeted advertising, and to not be discriminated against for exercising these rights. To make a request, email [email protected] with the subject "Privacy request". We will verify your identity using your email and order details and respond within the time the law requires. You may use an authorized agent.
How long we keep it
We keep order records as long as needed for accounting, tax and warranty purposes (generally up to 7 years), and marketing data until you unsubscribe or ask us to delete it.
Security
The site is served over HTTPS and we limit access to personal information to people who need it. No method of transmission or storage is perfectly secure, but we work to protect your information and will notify you of a breach where the law requires.
Children
This site is not directed to children under 13, and we do not knowingly collect their personal information.
Changes
If we change this policy, we will update the date above and, for material changes, note it on the home page.